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SUPPORT

Review times for submitted Products are within 48 hours on Monday – Friday.

Payout times are within 48 hours after request on Monday – Friday.

We will respond as soon as possible but within 24 hours on Monday until Friday!

VENDOR KNOWLEDGEBASE

If you need a Product Image (Drum Kit Box) Design may check out the premade Drumkit Design on https://www.vms.vision

The Kits.vision Audio Tags for your Preview Audio File can be downloaded here.

If you want to use our Logos and Banner feel free to download them here.

In this Video you will see how to upload a Product step by step.

Your submission has an incorrect description

Your product description was either not relevant, not appropriate, or contained a list of keywords/tags, which is not allowed. Descriptions should briefly and coherently describe what is in your submission. Your product image should fit the store in quality and design.


You have uploaded this submission without a preview file

In order to let potential buyers know what they can get, a preview file is required. This can be an tagged Audio file created by using the Product or a Video showing the Product in use.


Your submission doesn’t meet our quality requirements

Unfortunately, your submission doesn’t meet our current minimum quality requirements for the category it was submitted to. Please consider taking some time to familiarize yourself with our current library and quality levels of popular items before resubmitting.


Your submission does not have sufficient commercial utility

We’re not able to accept your submission as it does not provide enough commercial utility. Submissions need to be commercially viable and provide a minimum level of utility for potential buyers. Please consider browsing the Store to see what kind of submissions provide more commercial utility.


Your submission is too similar to existing items

Though there may not be anything wrong with your file, we either have plenty of this submission type already or there is currently not enough demand from customers for this type of submission.


You have resubmitted a previously rejected submission without changes

This is a resubmission of a previously rejected submission. Resubmitting without making the required changes or any improvements is not considered acceptable use of the Website and repeated attempts may result in a temporary or permanent suspension of your Account.

If this item was previously soft-rejected, please resubmit your updated files by updating the item directly. If this item was previously hard-rejected, it must be changed as required in the initial review or significantly improved such that it qualifies as a new item.


Your submission is not suitable for sale due to copyright or intellectual property issues

We’re not able to accept your submission as it appears to contain copyrighted content or content in the submission is protected by intellectual property rights and is not allowed to be sold as commercial stock.